Institute HQ


Elayne Grace, Chief Executive Officer
Glenda Owen, Executive Assistant

Communications and Marketing

Katrina McFadyen, Head of Communications and Marketing
Jennifer Yu, Communications and Marketing Manager
Richard Bannon, Communications and Marketing Specialist
Kitty Chan, Liaison Manager Asia
Mark Nelson, Analytics Development & Technical Consultant

education development and delivery

Mike Callan, Head of Education Development and Delivery
Jenny Lyon, Project Manager
Amanda Aitken, Actuarial Educator
Georgina Hemmings, Actuarial Educator
Janice Jones, Actuarial Educator


Eleanor Mazando, Education Manager and Team Leader
Carol Vilches, Senior Education Officer


Sarah Duncan, Events Manager and Team Leader
Zoe Carolyn, Senior Events Coordinator


Glyn Thomas, Chief Financial Officer, Company Secretary
Colleen Chen, Accountant
MEMBER Services

Tony Burke, Head of Member Services Operations
Karenna Chhoeung, Head of Product and Professional Development
Krystel Rowe, Senior Officer, Product and Professional Development
Jacqui Chen, Systems Project Manager
Cindy Moloney, Project Support and Customer Experience Officer
Dominique Kelaher, Member Services Administrator

Office Support

Linda McMaster, Receptionist

Public Policy

John McLenaghan, Head of Public Policy
Vanessa Beenders, Practice Excellence Adviser